E-Commerce : Image Verification Eliminates Errors for a Promotional Materials Company

A promotional materials company was shipping out an average of 10k customized orders per day. With order customization a high priority, they were looking for a product verification system to add to their facility that provided an ROI in less than two years.

Each order was meticulously assembled to include custom branded products, an invoice, and a shipping label on the outside of the box. Operators manually verified that the correct products were being sent to customers but due to human error, there were instances where the wrong products were shipped out, which ended up costing the Company thousands in dollars and reputation.

The Company’s VP of Operations reached out to PSI after doing some research on automated verification products, and in working with the PSI team, decided to purchase and install PSI’s product verification system as well as an Autoslip.

Product Verification System

The Product Verification System (PVS) was installed after the products were placed in the box; the integrated cameras captured an image of the contents of the box for confirmation that the correct product was headed to the end customer. If the contents did not align with the customer’s order, the box was sent down a reject lane for correction. If the contents were correct, it continued down the line for carton sealing.

Automating order verification eliminated nearly all erroneous orders from being shipped out – the incorrectly packed boxes were identified and corrected before proceeding further down the line.


Once the box was sealed, PSI’s Autoslip would print the invoice and shipping label on opposing sides of the same page. The document would then be folded and pouched so the shipping information was facing outwards. The adhesive pouch was placed on top of the box which would then continue down the line for sorting by destination.

Automating the invoice and ship label printed not only improved order cycle time, but because they were printed on the same page, the Company used 50% less paper, cutting down their supply costs.

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