Protecting the Systems That Drive Production
PSI Care is an end-to-end, total lifecycle service portfolio. Our offerings are tailor–designed around your organization’s unique needs and aim to achieve the highest performance for your packing area automation system.
- Comprehensive production–enhancing programs for operators and maintenance teams.
- Maximize productivity and achieve throughput goals.
- Proactive approach to maintenance for longevity & reduced risk of unplanned interruption.
- Complete Life Cycle and investment protection support.
Your Total Lifecycle Portfolio
Your customized service package is designed to optimize line operations, fulfill production goals, and bring you peace of mind. PSI offers full pack line maintenance and support throughout the installation, commissioning, and lifecycle of PSI Machines.
Full Support Throughout the Installation and Commissioning of PSI Machines
Benefits
- Confirmed Performance with Factory Acceptance Test
- Condensed Go-Live Timeframe
- System IT Integration Support
- On-site Start-up Support
Features
- Commissioning equipment to OEM–recommended specifications.
- First production support, monitoring, and basic operating instructions.
- Demonstrated proficiency in all functions and machine capacities.
A Proactive Approach to Maintenance for Optimal Performance and Production Readiness
Benefits
- Minimize Unplanned Production Interruptions
- Maximize Uptime and Throughput
- Increased Longevity of Machines for Greater ROI
- Reduced Overall Cost, Less Emergency Response
Features
- Proactive scheduled maintenance
- Wear parts replacement included
- Calibrate settings/Machine cleaning
- Inspections – parts, gears, belts, bearings, etc.
- Diagnostic reports (health checkup) for greater insight
- Tiers of Service levels based on equipment life cycle
24/5 Direct Contact Support from a Trained & Experienced PSI Service Technician
Benefits
- Manufacturer Direct Service at Advantage Partner Rate
- Increase Effectiveness of Maintenance Teams
- Faster Event Response
- Tracking & Ticketing for Training & Compliance
Features
- Emergency support provided 24/5.
- Direct Contact with certified and experienced PSI technicians.
- Remote 24-hour production support.
- Event tracking and escalation process.
- Convenient remote access allows for immediate support interaction without waiting for a technician to arrive on-site.
- Savings and advantageous pricing as a program partner.
Exclusive & Comprehensive Printer Support Program Offered by PSI, Provided by Canon
Benefits
- Manufacturer Direct Service at Advantage Partner Rate
- Printer Performance Peace of Mind
- Full Printer Consumable Coverage
- Fast Support Response for Minimal Downtime
Features
- Volume of prints reported quarterly and charged to PSI Engineering.
- Cost includes toner, plus parts and labor to effect repairs.
- Volumes reported automatically through Auto Toner or manually if you prefer to block outbound internet communication.
- Continuous on-site operator training and maintenance through remote diagnostic support.
- Unlimited Help Desk support at no cost.
- No additional cost for parts and labor.
OEM Parts Program Ensuring Optimal Machine Availability
Benefits
- OEM for Perfect Fit and No Hassle Installation
- Priority Access to Spare Parts with Expedited Shipping
- Reduced Repair Time, Increased Productivity
- Hotswap for Reduced Maintenance Demand
Features
- Genuine OEM Parts: Precise, compatible, and to design standards.
- Fast Delivery (Well-stocked supply)
- Smart parts: Active spare parts management & tailor -made prevention repair packages for optimal on-site preparation.
- Life Cycle management: Tiered approach to parts & recommended approaches based on product lifecycle.
Operational & Maintenance Training Provided by PSI to Certify your Operators
Benefits
- Internalize Knowledge for Optimal Production
- Reduced Downtime for Minor Stoppages
- Greater Insights into Pack Line Operational Health
- Avoid Errors and Safely Maintain Production
Features
- Basic Operation Training: Safety, start and stop, alarm handling, clearing jams, consumable replacement and cleaning.
- Maintenance Training: Hotswap, troubleshooting, belt change, testing inputs and outputs, calibration, error codes, hardware inspection, setup and configuration.
- Professional training modules; hands–on with a workbook.
- Personal interaction: 4 hours, 4 people.
- Applied comprehension testing.
Upgrades, Updates, & Retrofits to Amplify the Lifespan of your Systems
Benefits
- Software updates for improved system controls
- Hardware upgrades for improved effectiveness
- Retrofits to extend normal machine lifespan
- Continuous improvement to extract maximum ROI
Features
- Custom-crafted technology portfolios to improve internal knowledge of the automation landscape.
- State–of–the–art Pack Line demonstrations to view the latest technologies firsthand.
- Continuous improvement initiatives to increase Overall Equipment Effectiveness of current systems.
- Annual system audits to identify areas of improvement.
- Growth forecasting and future proofing consultations.
Why Choose PSI Engineering for Your Packaging Equipment Services & Support
Support that extends beyond repairs
Fixing your pack line equipment is only part of the equation. PSI's service programs are designed to improve system reliability, extend equipment life, and help your team maintain consistent throughput through every stage of the equipment lifecycle.
Direct access to pack line expertise
Work directly with the engineers and technicians who understand your equipment best. From troubleshooting and repairs to upgrades and optimization, our team delivers specialized support backed by firsthand knowledge of your packaging line systems.
Proactive 24/7 maintenance and service
Our service programs help identify potential issues before they become costly failures. Through preventative maintenance, system audits, diagnostics, and OEM parts support, we help keep your packaging equipment operating reliably and efficiently.
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Frequently Asked Questions
What are the benefits of pack line equipment preventative maintenance?
Preventive maintenance helps identify wear, calibration issues, and potential component failures before they lead to unplanned downtime. Regular automated system maintenance can improve equipment reliability, extend machine life, reduce repair costs, and support consistent production performance.
What types of packaging equipment does PSI repair?
PSI provides repair services and support for a wide range of packaging equipment, including print-and-apply systems, label applicators, conveyors, sortation equipment, SLAM systems, carton sealing equipment, and other pack line automation technologies. Our certified technicians can diagnose, repair, and optimize both mechanical and control system issues.
Does PSI offer emergency repair services for packaging equipment?
Yes. PSI offers emergency support services to help resolve unexpected equipment failures and minimize production downtime. Our experienced technicians can provide remote troubleshooting and on-site support when required.
Does PSI offer OEM replacement parts for automated packaging systems?
Yes. PSI provides genuine OEM replacement parts for automated packaging systems to help maintain equipment performance, reliability, and uptime. Our parts program includes access to critical spare parts, expedited shipping options, and lifecycle-based recommendations to help reduce repair times and prevent unexpected equipment failures. Using OEM parts ensures proper fit, compatibility, and long-term system performance.
Does PSI provide remote technical support?
Yes. PSI offers remote support services that allow technicians to diagnose issues, assist operators, and provide troubleshooting guidance without waiting for an on-site visit. This often reduces downtime and accelerates issue resolution.