The long haul
PSI Care is an end-to-end, total lifecycle service portfolio. Our offerings are tailor designed around your organizations unique needs, and aim to achieve the highest performance for your system.
- Comprehensive production enhancing programs for operators and maintenance teams.
- Maximize productivity and promote achievement of throughput goals.
- Proactive approach to maintenance for longevity & reduced risk of unplanned interruption.
- Complete Life Cycle and investment protection support.
Your Total Lifecycle Portfolio
Your customized service package designed to optimize line operations, fulfill production goals, and bring you peace of mind. PSI offers full support throughout the installation, commissioning, and lifecycle of PSI Machines.
Full Support Throughout the Installation and Commissioning of PSI Machines
Benefits
- Confirmed Performance with Factory Acceptance Test
- Condensed Go-Live Timeframe
- System IT Integration Support
- On-site Start-up Support
Features
- Commissioning equipment to OEM recommended specifications.
- First production support, monitoring, and basic operating instructions.
- Demonstrated proficiency of all functions and machine capacities.
A Proactive Approach to Maintenance for Optimal Performance and Production Readiness
Benefits
- Minimize Unplanned Production Interruptions
- Maximize Uptime and Throughput
- Increased Longevity of Machines for Greater ROI
- Reduced Overall Cost, Less Emergency Response
Features
- Proactive scheduled maintenance
- Wear parts replacement included
- Calibrate settings/ Machine cleaning
- Inspections – parts, gears, belts, bearings, etc.
- Diagnostic reports (health checkup) for greater insight
- Tiers of Service levels based on equipment life cycle
24/5 Direct Contact Support from a Trained & Experienced PSI Service Technician
Benefits
- Manufacturer Direct Service at Advantage Partner Rate
- Increase Effectiveness of Maintenance Teams
- Faster Event Response
- Tracking & Ticketing for Training & Compliance
Features
- Emergency support provided 24/5.
- Direct Contact with by certified and experienced PSI technicians.
- Remote 24-hour production support.
- Event tracking and escalation process.
- Convenient remote access allows for immediate support interaction without waiting for technician to arrive on-site.
- Savings, advantaged pricing as a program partner.
Exclusive & Comprehensive Printer Support Program Offered by PSI, Provided by Canon
Benefits
- Manufacturer Direct Service at Advantage Partner Rate
- Printer Performance Peace of Mind
- Full Printer Consumable Coverage
- Fast Support Response for Minimal Downtime
Features
- Volume of prints reported quarterly and charged to PSI Engineering.
- Cost includes toner, plus parts and labor to effect repairs .
- Volumes reported automatically through Auto Toner or manually if client prefers to block outbound internet communication.
- Continuous on-site operator training and maintenance through remote diagnostic support.
- Unlimited Help Desk support at no cost.
- No additional cost for parts and labor.
OEM Parts Program Ensuring Optimal Machine Availability
Benefits
- OEM for Perfect Fit and No Hassle Installation
- Priority Access to Spare Parts with Expedited Shipping
- Reduced Repair Time, Increased Productivity
- Hotswap for Reduced Maintenance Demand
Features
- Genuine OEM Parts: Precise, compatible, and to design standards.
- Fast Delivery (Well-stocked supply)
- Smart parts: Active spare parts management & tailor -made prevention repair packages for optimal on-site preparation.
- Life Cycle management: Tiered approach to parts & recommended approaches based on product lifecycle.
Operational & Maintenance Training Provided by PSI to Certify your Operators
Benefits
- Internalize Knowledge for Optimal Production
- Reduced Downtime for Minor Stoppages
- Greater Insights into Pack Line Operational Health
- Avoid Errors and Safely Maintain Production
Features
- Basic Operation Training: Safety, start and stop, alarm handling, clearing jams, consumable replacement and cleaning.
- Maintenance Training: Hotswap, trouble shooting, belt change, testing inputs and outputs, calibration, error codes, hardware inspection, set up and configuration.
- Professional training modules; hands on with workbook.
- Personal interaction; 4 hours, 4 people.
- Applied comprehension testing.
Upgrades, Updates, & Retrofits to Amplify the Lifespan of your Systems
Benefits
- Software updates for improved system controls
- Hardware upgrades for improved effectiveness
- Retrofits to extend normal machine lifespan
- Continuous improvement to extract maximum ROI
Features
- Custom crafted technology portfolios to improve internal knowledge of the automation landscape.
- State of the art Pack Line demonstrations to view latest technologies firsthand.
- Continuous improvement initiatives to increase Overall Equipment Effectiveness of current systems.
- Annual system audits to identify areas of improvement.
- Growth forecasting and future proofing consultations.